Refund policy

We're a small, family-run shop and we want you to be happy with every order.

Your first bottle is risk-free

If you're new to Nutrimal, try your first bottle (or bag) for 30 days. If it's not for you, email marco@nutrimal.co with your order number and we'll refund it. No need to send it back. This covers one bottle per customer.

Returns after that (Canada and US)

Unopened, sealed bottles can be returned within 30 days of delivery for a refund of the product price, less a return fee ($10 CAD for Canadian orders, $7 USD for US orders). Opened bottles can't be returned, since we can't resell them.

To start a return, email us at marco@nutrimal.co with your order number and we'll send you return instructions. Once we receive the bottles, we'll refund your original payment method within 5 business days.

International orders

Because of international shipping and duties, we can't accept returns on orders shipped outside Canada and the US. The first-bottle guarantee still applies.

Broken or damaged items (all orders)

If a bottle arrives broken or damaged, just send a picture of it to marco@nutrimal.co with your order number, and we'll ship you a replacement at no cost. You don't need to send anything back.

Questions

Email us anytime at marco@nutrimal.co. We answer every message ourselves.